Accessibility Standard for Customer Service (Ontario)

COMING SOON

Available in English only.

Duration: 1.5 – 2.5 hours online

Ontario’s Accessibility Standards for Customer Service, Ontario Regulation 429/07 aims to give people with disabilities the best possible customer service. This course explains the laws relating to providing goods and services to people with disabilities, how to communicate with people that have various disabilities, as well as how to provide good customer service to people who use assistive devices, service animals, or support persons.

This course is designed for all employees, volunteers and others who deal with the public and other third parties. This is also meant for all people involved in the development of your organization’s policies, practices and procedures regarding providing goods and services in Ontario.

Completion: At the end of each module, there is a test. Participants must successfully complete the test before continuing to the next module. Participants that do not achieve 100% can review the module content and try as many times as necessary to advance and complete the course.

Certification: Upon successfully completing all modules, there is a printable certificate for your records.

This course is non-refundable.